Store Policy

RETURNS & EXCHANGES

Your satisfaction is very important to us. Therefore we would like to minimize returns as much as possible. If you have any questions about measurements or sizing, Please email and we will be happy to help you.
 
Full price, in stock items can be returned for a refund or a store credit, as long as they are returned within 14 days of receipt and have all tags attached. Excluding Swimwear, Pettiskirts/Dresses, Special Orders, Holiday, Underwear and Hosiery/Tights.
 
Sale or Promotional Merchandise, returned within 14 days of receipt, will be issued a store credit or can exchanged for another item of equal or larger value. All items that are past season are considered Final Sale
 
Gift wrap:
 
We will be happy to gift wrap any item and or  include a card with any saying you wish for no extra charge.  Please contact us to let us know where you would like the item shipped and the message to be sent.
 
Returns Policy:
 
At Koolkloz, we stand behind our products, our service and you, our customer. When returning an item to us, you must:

[1] return the item in original packaging.
[2] in condition that it was received, with all tags attached and no signs of wear.
[3] include the packing slip with obtained Return Authorization Number.

A Few Things To Note:
-you are responsible for the cost of shipping unless the return|exchange is the result of our error.
-if you received the item as a gift, you must provide a gift receipt.
-we cannot refund any special promotions or discounts, shipping costs unless the return|exchange is the result of a our error.
-the shipping fee will be deducted, if you are returning an item from an order that was qualified for free shipping. [For example, if you purchase an outfit: pants, top and cardigan and your order qualified for free shipping, when returning any of these items, your shipping fee will be deducted from the refund]

Before returning an item, you must obtain a [RAN] Return Authorization Number. Include the order number, name, address and identify the item(s) you'd like to return. Once you receive an authorization number, you can send the item(s) to the following address:

Return Authorization Number [goes here]
Kool Kloz | Returns
PO Box 226 
Stanton, NJ 08885
 
Please Note: we will not process returns without our Return Authorization Number [RAN] located on or close to the shipping label and on the original receipt inside the package. 
 
If you are exchanging for another size or item it is recommended you purchase the item or size you want and we will refund the return when received. Otherwise we can not guarantee the items will be in stock.
 
ALL SALES FINAL AFTER 14 DAYS
  
No customer information will be sold, disclosed or shared with any other company, person or entity
©2004 - 2012 KOOL KLOZ. All rights reserved.
Site Design by Avalon Rose Design